Posts Tagged ‘Consumers’

I have been an AT&T wireless customer starting in 2005. In mid 2009 I added DSL service. AT&T called in early November of 2009, and told me I was being moved to combined billing (for my DSL and wireless service on my account).

AT&T aka Death Star Communications

From November of 2009 to February of 2010 I did not receive a bill. I tried on multiple occasions to call and make a payment and was told as I had a $0 balance on my account that they would not take a payment.

In March of 2010 AT&T called and told me that I owed $1654 immediately or my services would be cancelled (at which point I would owe over $1800). As I did not have that kind of money lying around I was unable to pay before the phone call ended. I went to the store on Airport road in Huntsville AL where I lived to try to see if they could do anything. Taking with me screenshots showing my account had a zero balance for each of the last 4 months. The store refused to do anything and told me to contact support over the phone.
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